Sunday, February 12, 2012

covation: Contact center plan

In the modern complex business environment is an increasingly important focal point for a strategic plan. End customers need fast service, friendly staff, the most important thing is that can effectively address the need for a capable representative of. At the same time, the global economy according to the most contact center activities to reduce costs, forcing overseas. Add to this, a highly developed and ever-changing technology, it is easy to see why it is so difficult, the company is headquartered in the United States in order to remain competitive.

These complex matters, the perfect location Covation. covation here to address these needs. Anyone want to launch a new call center or reform in the current market, one needs what Covation can offer: a fully integrated program, resulting in the cost of market support to achieve high-quality services with the key components.

Consider the importance of mergers and acquisitions and the accompanying services. Our company has the appropriate buyer and seller plans to focus on the BPO (business process outsourcing) and financial services. We have a volume of two billion U.S. dollars the company's direct experience, through and including those in the $ 10 million, requires a structured management buyout. The driving force here is to add value in order to facilitate a merger or acquisition.

BPO (Business Process Outsourcing)

covation providing BPO's strong leadership and support through our in-depth proprietary evaluation methods to ensure sustainable, measurable improvements. The high-performance solution is a global income to improve the delivery model, drive efficiency and lower overall costs for customer retention. Business process mapping and management, process improvement / control, a wealth of experience with the business transformation, collectively generate highly optimized management capabilities.

The record in the BPO process shorter cycle time, higher embedded improve the quality of results and effective file / information / work / call flows. This reduces labor costs and increase revenue, and verify the results, termination of the validation cycle and tasks. Attention to improving customer service, and greatly extends the useful ability. This is from a variety of effective continuous improvement, including Lean Six Sigma, Balanced Scorecard, Total Quality Management.

Advisory:

covation help enterprises mapping strategies for business growth plan funds. Our partners raised $ 5 million U.S. dollars of private equity, mezzanine, and senior securities. These companies are diverse, including enterprise software, healthcare, commercial banks, industrial, real estate, and other types. We focus on helping the company not by the big Wall Street firms. Our part is for those who seek to inject liquidity into the 50000-50000000.

The need is to have a company like our company to provide a strong service market. Us to correct financial solution, is in a stable and reasonable manner, launched to meet the company. Several other in the industry is committed to provide efficient solutions, because we are able to perform.